I ordered an item and the team reached out to me straight away to let me know there would be a delay on the delivery of my item and gave me the option to proceed or they would refund the item, and they were very apologetic too, rven though it was out of their control. Very efficient service, the team were very clear on answering my questions and in a prompt manner which was very much appreciated. Look forward to dealing with Clanbay again Kind regards, Michelle